An “Unassigned Tickets” report is very useful for making sure everyday that all tickets are being picked up and not left sitting unassigned. Spiceworks has the built in report functionality which are great, but the only issue I have with them is that you cant put report content directly in an email, it sends it as an attachment. So I…
1. Security Education There are 2 important components of security training programs. Security training: this provides users with the knowledge they need to protect the organisations security Security Awareness: Keeps the lessons learned at the front of the users mind. EG: posters, email reminders etc… Security Training Methods instruction in onsite classes as part of new staff induction or orientation…
1. Legislative and Regulatory Compliance Compliance Obligations There are 4 main types: Criminal law: deter and punish acts detrimental to society (murder, theft, hacking etc…). This can result in jail time Civil law: designed to resolve disputes between civilians, organisations etc… This cannot result in jail time Administrative law: Facilitate effective government by allowing agencies to carry out their duties.…